Hi, we're FBES.NET and welcome to the FBES.NET Market
Refund Rules. Because we are a platform, these rules outline what you
can expect from the authors of the items you buy. They apply to all
authors and customers.
The products that authors sell on the platform are
digital goods and cannot be "returned", so your entitlement to a refund
is designed with this in mind. Of course, in addition to these rules,
each country has its own laws surrounding refunds, and these local laws
are not excluded if they apply to you.
Before you ask for a refund from an author
If you have purchased an item from our “Trade Analysis” or other reports category on FBES.NET Reports and you are
experiencing a technical issue with the item we recommend that you contact the author of that item and seek assistance. Often they’ll be able to help to troubleshoot your problem.
Asking for refunds from authors via the FBES.NET platform
We understand, however, that sometimes the author
may not be able to solve your issue or there may be circumstances in
which a refund is warranted. In this case, here are the circumstances in
which we would expect an author to provide you with a refund:
Item is "not as described" or the item doesn’t work the way it should.
If an item doesn’t work the way it should then the
author is required to promptly fix the issue by updating the item. An
item is "not as described" if it is materially different from the item
description or preview. If the issue can’t be fixed or it turns out that
the item is “not as described” then you would be entitled to a refund
from the author.
Item has a security vulnerability
If an item contains a security vulnerability and
can't easily be fixed you would be entitled to a refund from the author.
If the item can be fixed, then the author should do so promptly by
updating the item. If the item contains a security vulnerability that is
not patched in an appropriate timeframe then we would expect the author
to provide a refund for the item.
Item support is promised but not provided
If an author advertises their item as including
item support, you have a current support entitlement, and you are not
provided that support in accordance with the item privacy policy the author should provide you with a refund.
Item support extension not used
If you purchase an item support extension and
request a refund of that extension before your existing item support
expires we would expect the author to provide you with a refund of that
item support extension.
Items that have not been downloaded
If you have not downloaded a purchased item within
3 months from the date of purchase, you may be eligible for a refund.
You will be required to provide the author of that item your purchase
code in order for the author to verify your claim that you have not
downloaded an item. Although we think 3 week is a reasonable time,
depending on where you are located, you might have a longer period to
claim a refund if you have purchased for personal use and haven't
downloaded the item.
Resolving disputes - asking FBES.NET to help
If you and an author can't come to an agreement
about a refund, you can raise a dispute and have FBES.NET investigate the
matter. We may ask you to provide supporting documentation or evidence.
Any refund issued by FBES.NET is entirely discretionary. We will make a
decision based on all available information and you agree that our
decision is final.
Neither FBES.NET nor authors are obliged to give policy refunds in any of the situations listed below.
- You don't want it after you've downloaded it
- The item did not meet your expectations or you feel the item is of low quality
- You simply change your mind
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
- You can no longer access the item because
it has been removed or the author who previously provided the item is no
longer active on our platform (we advise you to download items as soon
as you have purchased them to avoid this situation).